Privacy Policy

1. Who we are

RentLizen is a brand of ROUNDUP TECH PTY LTD (ABN 62 695 240 012), 48A High Street, Willoughby NSW 2068, Australia. In this policy "we", "us" and "our" refer to ROUNDUP TECH PTY LTD. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information we collect

• Identity and contact details: name, email address, phone number, delivery address.
• Rental agreement records: identification document number, handwritten electronic signature, date, time and IP address of signing.
• Payment information: card and wallet payments are processed by Stripe. We receive a payment token and the last four digits and brand of your card; we never see or store your full card number.
• Rental activity: items rented, rental dates, delivery or pickup details, return condition and any damage assessment.
• Support conversations: messages you send through our chat assistant or by email.
• Technical data: browser type, device information and pages visited, collected through standard server logs and essential cookies or local storage used to keep you signed in.

3. How we use your information

• To create and perform your rental contract, take payment and arrange delivery, pickup and return.
• To verify identity, prevent fraud and enforce the terms in our Equipment Rental Agreement and Damage Compensation Schedule.
• To send transactional emails such as receipts, signed agreements, payment reminders and return notices.
• To provide customer support and improve our website and services.
• To comply with legal obligations.

We do not sell your personal information.

4. Who we share it with

We share information only with service providers that help us operate the service, and only as needed for that purpose:

• Stripe for payment processing and card-on-file protection.
• Supabase for secure database hosting and authentication.
• Vercel for website hosting.
• Resend for transactional email delivery.
• Couriers (for example Australia Post or other carriers) for delivery and return shipping.
• AI language-model providers that power our support chat assistant, which receives the text of your chat message.

Some of these providers may store or process data outside Australia. We take reasonable steps to ensure they handle personal information consistently with the APPs. We may also disclose information where required by law or to protect our legal rights, for example in a dispute about unreturned or damaged equipment.

5. Storage, security and retention

Information is stored in access-controlled cloud databases using encryption in transit. We keep rental and contract records for as long as needed to perform the contract, resolve disputes and meet legal and tax record-keeping obligations (generally up to seven years), then delete or de-identify them.

6. Access, correction and complaints

You may request access to, or correction of, the personal information we hold about you, or ask us to delete it where we are not required to keep it. Email support@rentlizen.com and we will respond within 30 days. If you are not satisfied with our response you may complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

7. Changes to this policy

We may update this policy from time to time. The "last updated" date above shows when it was last revised.